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FAQ

HOW LONG DOES SHIPPING TAKE?

HeelProof partners with global merchants in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as China, Hong Kong, Thailand, Vietnam, etc. via USPS and the global mail network.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive

 

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

 

LOST, STOLEN AND UNDELIVERED PACKAGES

PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Please read our Returns Policy and we'll help guide you through the process.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email via this form and we'll get back to you as soon as we can.

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